Gartner definition: The remote support and management of various IT services that are related to infrastructure support from global delivery sites.
These services include the remote system monitoring of the following:
- Data center
- Networks (WAN and/or Lan)
- E-mail solutions
- Desktops/laptops and related peripherals
- ERP system level support (such as SAP basis support)
- Operating system and technical support such as Unix technical support and mainframe technical support.
- Database administration
No wonder, with scopes immense, many big global service providers have jumped into the fray with a well-defined set of service offerings.
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