BPOTiger: Basics Archives

Basics Archives

Jul30	Outsourcing: 5 best reaosns Krissy July 30, 2008 Know More: Basics Why organizations outsource? There are thesis and research and what not. Lets take a simple five reaosns. CORE COMPETENCY: While for some enterprises the primary reason for outsourcing may be cost factor, but in reality one can not bring down... Posted at 3:45 PM \| Permalink \| Comments
Jan31	CRM and importance of Customer Life Cycle (CLC) Krissy January 31, 2008 Customer Relationship Management (CRM) is a management strategy that almost every business house in the world deploys to spruce up its relationship matrix with its customers. CRM is a set of techniques used broadly to collect, analyze and sort... Continue Reading Posted at 11:14 PM \| Permalink \| Comments
	How to handle irate customers? Part 2 Krissy January 31, 2008 In the previous article I discussed how to respond to angry customers. Here goes the concluding part. 1. Speak softly: Even to the loudest and most abusive customer, you can’t hurl your anger. Instead respond in a steady... Continue Reading Posted at 11:00 PM \| Permalink \| Comments
	Angry customers: How to respond? Krissy January 31, 2008 Here, I am noting down 10 ‘angry customer management’ tips to diffuse the fiery irate customers. Assume that he/she has every right to be angry: The customer does not know you, by your cast, creed, whatever, so don’t take... Continue Reading Posted at 10:37 PM \| Permalink \| Comments
	10 best customer service tips Krissy January 31, 2008 Customers are never wrong. Providing them best service not only ensures a happy customer who may come back to you again but also it substantially enhances the image of the brand that you are servicing. Let’s discuss some... Continue Reading Posted at 9:10 PM \| Permalink \| Comments
	Outsourcing goes by the basic rules of business Krissy January 31, 2008 A nice article on outsourcing where the writer candidly talks about the concept, off course, with reference to India. She writes Last week, I mentioned that offshore outsourcing hurt the American worker, but can we blame foreign workers for... Continue Reading Posted at 6:52 AM \| Permalink \| Comments
	Call center or call centre? What is cloud computing? What is outsourcing? Tom & Jerry and outsourcing mantra What outsourcing clients want?? Outsourcing investment management Outsourcing makes building brands easier Difficult days ahead for Indian outsourcing companies Problems of outsourcing Three tips for outsourcing success Outsourcing success tips from Forrester America vs Europe in the outsourcing world How to measure outsourcing success? Outsourcing project management: 9 rules Salary and rupee rising: What Infosys, Wipro, Satyam and TCS are up to? Customer service, an integral part of outsourcing world Benefits of outsourcing: top 11 benefits Its not tech jobs that outsourced most Outsourcing myth face reality and how How to manage remote call center agents: 14 basic best practice What is a call center? PricewaterhouseCoopers discovers major faults in Swansea Council's £83m outsourcing deal The other side of outsourcing For major pharmaceutical companies outsourcing makes sense Business logic of offshoring and lumps of labor fallacy Specialised outsourcing finds its way Never lose the grip on knowledge and insight while outsourcing Outsourcing of email security TCS feels outsourcing deals helped profit How Does Outsourcing and managing of IT Infrastructure Pay Off? Pharmaceutical: What to outsource, what not US, do math first, it’s a building block: Azim Premzi How Outsourcing makes business more profitable Airbus to outsource $3.5bn of new jet Cost least important factor in outsourcing Tata targets UK tech site Network security outsourcing: To be or not to be

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Jul30	Outsourcing: 5 best reaosns Krissy July 30, 2008 Know More: Basics Why organizations outsource? There are thesis and research and what not. Lets take a simple five reaosns. CORE COMPETENCY: While for some enterprises the primary reason for outsourcing may be cost factor, but in reality one can not bring down... Posted at 3:45 PM \| Permalink \| Comments
Jan31	CRM and importance of Customer Life Cycle (CLC) Krissy January 31, 2008 Customer Relationship Management (CRM) is a management strategy that almost every business house in the world deploys to spruce up its relationship matrix with its customers. CRM is a set of techniques used broadly to collect, analyze and sort... Continue Reading Posted at 11:14 PM \| Permalink \| Comments
	How to handle irate customers? Part 2 Krissy January 31, 2008 In the previous article I discussed how to respond to angry customers. Here goes the concluding part. 1. Speak softly: Even to the loudest and most abusive customer, you can’t hurl your anger. Instead respond in a steady... Continue Reading Posted at 11:00 PM \| Permalink \| Comments
	Angry customers: How to respond? Krissy January 31, 2008 Here, I am noting down 10 ‘angry customer management’ tips to diffuse the fiery irate customers. Assume that he/she has every right to be angry: The customer does not know you, by your cast, creed, whatever, so don’t take... Continue Reading Posted at 10:37 PM \| Permalink \| Comments
	10 best customer service tips Krissy January 31, 2008 Customers are never wrong. Providing them best service not only ensures a happy customer who may come back to you again but also it substantially enhances the image of the brand that you are servicing. Let’s discuss some... Continue Reading Posted at 9:10 PM \| Permalink \| Comments
	Outsourcing goes by the basic rules of business Krissy January 31, 2008 A nice article on outsourcing where the writer candidly talks about the concept, off course, with reference to India. She writes Last week, I mentioned that offshore outsourcing hurt the American worker, but can we blame foreign workers for... Continue Reading Posted at 6:52 AM \| Permalink \| Comments
	Call center or call centre? What is cloud computing? What is outsourcing? Tom & Jerry and outsourcing mantra What outsourcing clients want?? Outsourcing investment management Outsourcing makes building brands easier Difficult days ahead for Indian outsourcing companies Problems of outsourcing Three tips for outsourcing success Outsourcing success tips from Forrester America vs Europe in the outsourcing world How to measure outsourcing success? Outsourcing project management: 9 rules Salary and rupee rising: What Infosys, Wipro, Satyam and TCS are up to? Customer service, an integral part of outsourcing world Benefits of outsourcing: top 11 benefits Its not tech jobs that outsourced most Outsourcing myth face reality and how How to manage remote call center agents: 14 basic best practice What is a call center? PricewaterhouseCoopers discovers major faults in Swansea Council's £83m outsourcing deal The other side of outsourcing For major pharmaceutical companies outsourcing makes sense Business logic of offshoring and lumps of labor fallacy Specialised outsourcing finds its way Never lose the grip on knowledge and insight while outsourcing Outsourcing of email security TCS feels outsourcing deals helped profit How Does Outsourcing and managing of IT Infrastructure Pay Off? Pharmaceutical: What to outsource, what not US, do math first, it’s a building block: Azim Premzi How Outsourcing makes business more profitable Airbus to outsource $3.5bn of new jet Cost least important factor in outsourcing Tata targets UK tech site Network security outsourcing: To be or not to be

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